A different type of credit that may be assigned to your account is a cash-exchangeable credit. Refund credits have the equivalent value in cash, should the customer wish it exchanged for cash. Refund credits are recorded under your account in cases where
- an ordered and paid for item is unavailable or out of stock
- payment provided exceeded the invoice or order amount
You may choose your preferred option for refund and provide refund details by contacting us.
Request for refunds are normally processed within 5-7 business days.