Where do you deliver?
We ship anywhere in the Philippines. If you are an international customer, please contact us to check if we are allowed to ship to your country and for delivery rates. Both local and international customers are welcome to try our range of digital and downloadable products which do not require shipping.
How will my order be sent?
Your order will be sent via standard or express local couriers with tracking details and/or the courier’s contact pages. We aim to provide you with a secure and reliable delivery process every single time, and except for Free Shipping options, you orders are insured by us or by the courier.
What are the delivery modes?
You can choose between Standard or Express Delivery.
A | Standard Delivery: Your order will be despatched from our fulfillment point within 2-3 days after placing it or finalizing transaction. Courier delivery lead time applies. This could take anywhere from 2 days to a week, depending on your area and the courier’s scope in your area.
Standard Metro Manila (PHP 50)
Standard Provincial (PHP 150)
B | Express Delivery: Should you need your orders to arrive quicker, please consider this option. Via this method, your order will be despatched next day via over-the-counter 1-Day courier: LBC or JRS
Express Delivery Nationwide (PHP 250)
C | Free Shipping: Standard shipping is now free for a minimum order of PHP 3000.
D | Free Pick up in-store (Future option): We are also working on a free “pick up in store” option which will be available presently.
Consolidation of orders may be arranged on a case-to-case basis. Paid for items may be held up to a maximum of 30 days. Major clearances and promotions cannot be held for consolidation.
From time to time, we also offer no-minimum Free Shipping vouchers. Follow us on Facebook to keep track of such and other promotions.
My order has been delayed, what should I do?
In the event that you are unable to track your order via the courier using the waybill number that is provided to you, or if your package has not arrived within at least a week, please get in touch with us and quote your order reference number. We will gladly help with checking for the status of your delivery.
We always aim to provide you with a good full customer experience. To help us in dealing with the most urgent concerns immediately, please only notify us if you haven’t received your order within the provided window.
Packages are not considered lost until after 14 days (for Metro deliveries) and 21 days (for Provincial deliveries).
I ordered an Out of Stock item, how long will it take?
Backorders and pre-orders are under the k + k Special Orders system and usually take between 2 to 6 weeks to fulfill. You will be notified about any progress and updates regarding your order. Please also note that items made by Special Order are still subject to availability. For more information on the krafty + kaeratana Special Orders system, please click here.
Updated, 15th April 2018.