Help Center

Frequently Asked Questions

Shopping at k + k

Find the products that you want

Add them to your "krafty kart"

Review your cart and check out

Order Summary

Ordering

Are items ordered online available for "pick up"?

Can I change or cancel my order?

Will I receive a confirmation of my orders?

Are all items online available?

Payment

Which methods of payment do you accept?

Do you sell, give out, and accept gift cards?

Packing and Postage

Where do you deliver?

How will my order be sent?

What are the delivery modes available?

My order has been delayed, what do I do?

I backordered an Out of Stock item, how long will it take?

Returns and Exchanges

I want to replace my items, can I do that?

I simply changed my mind about my order, can I return the item?

How do I process my return?

Do I get a refund for the shipping charges and does my refund come in store credits only?

How long will it take for me to get my refund?

For Any Other Issues and Concerns

How can I reach you?

Special Orders

Introduction to Special Orders

About the Special Order Terms

What constitutes Special Orders?

Availability

Can we place a special order for any items in shop?

Out of Stock Items

Limited or Rare Editions

New or Future Releases

Processing and Shipping Schedules

Is there a cut-off date for special orders, backorders and pre-orders?

How long will it take for my special orders to arrive?

Do you offer express shipping for special orders?

Can I combine regular and special orders?

Other notes on Special Order schedules and shipping

Deposits and Payments

Are payments or deposits required for special orders?

What are your current payment options for special orders?

Special Order Cancellations and Refunds

Notes

Our Ethics Policy on Information

Sale

Unavailable

Sold Out